Retention is not a bonus. It is your most important margin lever.
Welcome flows, win-back sequences, product launches, WhatsApp and Messenger automation. We build the system that systematically lifts your LTV, running automatically in the background.
Retention is margin lever number 1.
Any of these sound familiar? Then we are your sparring partner.
Retention stays below 10% of revenue
You burn acquisition budget because retention is not running in sync. Margin lever number 1.
Welcome flow is just a newsletter
5 emails, all promo, no story. Your welcome flow is the most expensive touchpoint in your pipeline.
Cart recovery: 1 email after 24h
You lose 60% before the second email goes out. Timing is everything.
No segmentation
Same email to all contacts. Open rate dies, domain reputation too.
SMS and WhatsApp unused
95% open rate for SMS. You are leaving the biggest inbox asset of the decade on the table.
No VIP program
Your top 10% of customers often generate 40% of revenue. You treat them like everyone else.
Klingt das nach deinem Setup?
30 Minuten Live-Audit deines Setups. Klare Aussage zur Passung. Recording inklusive, mit oder ohne Zusammenarbeit.
How we turn every buyer into a repeat buyer.
Six building blocks, in a fixed sequence. What matters first, comes first. You can exit at any point.
- 01
Welcome Flow Architecture
Story, trust, pitch, reminder. 5 to 7 touchpoints that significantly lift first purchase.
- 02
Cart Recovery Stack
Immediately, +1h, +24h, +72h. Multi-touch, multi-channel (email + SMS), clear incentive tiers.
- 03
Browse Abandonment
Whoever views a product without adding to cart gets their own sequence. Goldmine.
- 04
Win-Back Sequences
Reactivate lost customers with clear incentives. 8 to 12% reactivation rate is standard.
- 05
VIP Tier System
Top spenders get sneak peeks, early access, special editions. LTV often doubles.
- 06
SMS and WhatsApp
95% open rate. Conversational commerce flows that feel like texting between friends.
- 07
Segmentation Engine
RFM model, predicted LTV, behavioral. We mail people, not lists.
- 08
Deliverability Hygiene
Sender score, warm-up, sunset policy. Your email needs to arrive before it can convert.
- 09
Lifecycle Reporting
Revenue per flow, per cohort, per segment. Numbers that show where the next lever is.
From newsletter to retention machine.
Email and SMS are not an add-on. They often account for 25 to 40% of revenue, provided they are cleanly built.
Owned channel cockpit. What is really running?
Live from Klaviyo / Brevo / ActiveCampaign accounts for our brands. Anonymized.
Wann wir nicht der richtige Partner sind.
Email and SMS are owned channels. Works only with your own list and clean sender reputation.
With small lists the lever is too small. Build acquisition first, then the email system.
Every other send being a 20% off blast kills deliverability and brand. We build sequences, not spam pipelines.
DKIM, SPF, DMARC, warm-up. If the basics are not solid, emails land in spam no matter how good the copy.
Flows live in the inboxes.
Klingt das nach deinem Setup?
30 Minuten Live-Audit deines Setups. Klare Aussage zur Passung. Recording inklusive, mit oder ohne Zusammenarbeit.
What is included in the retention setup.
5 to 7 touchpoints: story, trust, pitch, reminder.
Immediately, +1h, +24h, +72h. Email and SMS, multi-touch.
Whoever views a product without adding to cart gets a dedicated sequence.
Reactivation and top spenders as separate architectures.
Conversational commerce, 95% open rate, no spam.
Recency, frequency, monetary. People, not lists.
Real Brands. Real Numbers.
No Pitch Decks.
We let results do the talking.
Sometimes our clients do too.
Founders, marketing leads and CEOs from the DACH region. Industries from beauty to B2B SaaS. One thing in common: they found a partner who grows with them.
We went from a few euros a month in revenue to around 10,000 €. The team knows their stuff: honest, fast, results-driven. Exactly the agency we thought didn't exist.
107+ outstanding client reviews · View all reviews
You ask.
We answer honestly.
Don't see your question answered here? Drop us a line or book a call directly.
Ready for a growth system that actually delivers?
Skin-in-the-Game model, cancel any time, no contract drama. We will assess together whether your situation fits our model and whether you are ready to take the next growth leap with us.